***** CASE

on the 31 May 2022 an amount of R7247 was ****** off my account .immediately when i got the sms notification i called Capitec customer care and i had to knock off from work ,went to the nearest branch(Sandton city) to understand what was going on.i was told its ***** and given a reference number with no turn around time.when i went to submit my case number i was then told the incident was closed but the consultant (Panashe) at Sandton City called and she was told to attach the case number anyways.A week later i went to follow up at Newtown Junction it was still closed and when they consultant called they couldnt find the reason why it was closed they then send an email to BUSISIWE apparently she was the one working on my case, I was told that i will be notified if there are any changes but still no communication.I don't understand how they can just expect me to forget about my whole salary ,when i have borrowed money to pay rent expecting them to have given me a feedback on something they declared as ***** but they just close my incident with no apparent reason.i believe any ***** analyst can see that by just looking at my statement for the past 6 months. Im behind with all my expenses because all my salary was taken off my account R5000 CASH SEND WITHDRAWL R2247 AIRTIME ***