*****-case at Capitec bank

My husbands phone was ****** out of his pocket. Somebody trasfer money from his Capitec account into "somebody" acount. R8500. We opened a ***** case at the bank and the police. Capitec refused to help us. They did phoned me and told me in which account the money was trasfered. Why can't Capitec investigate this *****? We went back to Capitec and they told us we must wait 7-8 days. Can you help us please?