***** Capitec Bank

My domestic worker received an amount of R180 000.00 from the Road Accident fund which she put in her savings account at Capitec Bank Randfontein. Just after that, someone did a sim swop on her Vodacom number and it was soon that she discovered that all her money was taken and used to buy MTN prepaid, prepaid electricity was bought and money was transferred to other accounts. She opened a case at the SAP and since May 2019 when the insident happened and we started investigate, Capitec Bank pulls their shoulders up and she was referred to the Ombudsman. I helped her with all the documentation and she was promised that the case would be investigated. It is now September and she was told that they closed the case and she should open a ***** case. Not the bank or ombudsman was of any help. She lost a lot of money that she seriously need after the taxi accident that she was in. What should we do now, I feel sorry for her and we cannot go to an attorney because of financial problems. I would appreciate it if someone can assist. My feeling is that this was an inside job.