***** by Capitec negligence, disgusting service

I've been a Capitec client for many years and at my first problem I have, the bank I've trusted all these years is failing me terribly. I have become a victim of online *****. Called the call centre on the 6th Jan 2023 to stop my card used for ********** online activity. Card was stopped I called later the same day to confirm its been cancelled. 9th Jan got a new card and on 14th Jan ***** activity continues from the card that was stopped on the 6th Jan. Logged a complaint with reference *** and given incorrect turn around for feedback, mind you cards cancelled again including the new card. Followed up again on 18 Jan spoke to the manager Dimakatso that gave the poorest of poor service for a manager,disgusting! She apprenently escalated and said feedback will be received in 2 working days. Here we are at 23rd Jan nooo feedback no acknowledgement NOTHING. So again I call capitec and speak to Clint who then advises the old card was cancelled on the 6th Jan but not unenrolled on the system. Does that put me liable to these charges made with a card that capitec advised was cancelled, twice in one day by 2 different consultants. Mind the way I was given the run around calling through, like a base of hot potato on the 14th Jan, 8 calls later a consultant assisted me only... disgusting service. 14th Samantha told me feedback in 1 day (not working days)nothing, on 18th Dimakatso feedback in 2 days for escalation, nothing. 23rd Clint please send me a sms or email as confirmation of our call, nothing. I wish I could be helped to a proper standard. Sies Capitec, so you let ***** happend to you clients because of your consultants negligence