RV
Rachel V

1 reviews | Active since Aug 2017

16 Aug 2017, 13:44

***** & Bad service

Once again ***** on Capitec and refuse to pay back funds also reason that this has only been reported a day after funds was transferred. Phone was hacked ported the number so you can't do anything on your phone Took this case to ombutsman not except able how can you see they are busy with ***** on your account when your phone is been hacked you can't do any this on your phone. Then Capitec comes with excuse that your pin number was to easy What the hell So what now must u be on your banking 24/7 to see who is steeling your money So Capitec has to much ***** en now they come with **** excuses not to pay back client

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Replies (3)
Capitec Bank
Capitec Bank's reply16 Aug 2017, 15:00
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply02 Sept 2017, 12:41
Official

Hi Rachel

Kindly be advised, I've tried to get hold of you but to no avail. In order to investigate your matter, may you kindly provide an alternative contact number in order to reach you.

I look foward to hear from you.

Kind regards

Donorique

Capitec Bank
Capitec Bank's reply04 Sept 2017, 14:36
Official

Hi Rached

As per our telephone conversation today, thank you for providing the needed information. We will here forth engage with your husband the actual client in closure of the matter.

Kind regards

Donorique