*****

During the day yesterday I received an sms that R409 has been taken out from my account. I thought it was an unauthorized Debit order. Because I was extremely busy at work, I thought I will go to the branch the following day. Around 7 pm whilst having super with my family, another R436 gone. I immediately stopped my card and Googled ***** hot line, to my surprise, the consultant that assisted me insisted that I subscribed to something because this is not the first time that there's money going off my account. I told her I had no knowledge of this because other transactions did not report on my phone. But with her arrogance, she insisted that I subscribed, she then went on to say this is not a ***** case, she will escalate but I will be charged R160 per transaction for investigations to be done that was before she cut the call. I downloaded my bank statement to see the transactions she was referring to, these transactions are 19 cents and 30 cents, the transactions are still pending, including the ones taken off yesterday.

Now my question is, how would I have known that there was 19 cents taken off from my account? Did I receive an sms from capitec to say there are suspicious transactions in my account? The consultant insisted that I subscribed to something I had no knowledge of, why didn't she ask me if I am aware of these transactions or not? So you mean to tell me that I "subscribed" to 4 or 5 different things? Because the reference names are not the same. I receive my salary on the 20th,which means I transfer money to my capitec account on the 20th, and yet according to the consultant I "subscribed" to these things before the 20th when I had no money in my account. Further, I only use my capitec account to transfer funds to my other accounts or for safe keeping till month end nothing else.

Why should I pay for investigations to be done? Why is it not ***** according to the consultant, when I had my card with me, and didn't enter my card or cvv number on any of theses sites, or received an OTP to authorize the transactions?why can't my money be refunded if it's still pending?

I want my money reversed, I will not pay for investigations, and I want the consultant to undergo customer service training and treating customers fairly.

Call reference number is:***0