***** at Capitec

I really thought our money was supposed to be safe in a bank. I read a few review and saw few clients from Capitec bank has been de*****ed and nothing is been done about it.I thought I was the only 1 who fell victim of a ***** at Capitec bank I was told investigation will take 7 to 12 business days . It has been 30 days still no outcome. Do they ever really investigate these matters or are their own employees part of this de*****ing syndicate hence the non response to complaints. Why is the banking industry allowing such banks to operate. What is the ombudsman doing about such. This is unacceptable . I was told to open up a case and provide them with a case nr which I did same day of the ********** event . Every time you phone you are been sent from pillar to post. The clients trust the banks to protect them as well as the safekeeping of the clients money. If Capitec cant keep their clients money safe why are they still allowed to operate as a bank. Am sure they should take responsibility for the money that disappear out of the clients accounts by bringing the ********** to book instead of punishing the clients I feel as if Im the one who was wrong to trust Capitec with my money Where is the investigators at the banks forensics department or do they not employ qualified investigators.