SS
Sinamtha S
1 reviews | Active since Oct 2020
30 Oct 2020, 10:29
***** at Capitec
Good day
I am a Capitec user last night i just received a message from the bank my money was debited with the funny reference
When i went to the Branch this morning they are telling me i must pay R140 for internal or R170 for external investigations and still it is not guaranteed that i will get my money back. Tell me how is that possible it is not the Bank duty to protect my money because i am already paying charges
I am feeling heart broken really because i am using the bank to protect my money not to ***** my money
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Replies (2)
Capitec Bank's replyOfficial
30 Oct 2020, 15:01I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Oct 2020, 15:01
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
SS
Sinamtha S's updateReviewer Update
30 Oct 2020, 15:23Good day
Please advise with regards to the investigation that will take place, is this in relation to the reply/advise I got from the bank or my complaint above or is this with regard to my missing money. If it's with regards to my missing money does that mean I have to pay the charge that I was requested.
Please advise with regards to the investigation that will take place, is this in relation to the reply/advise I got from the bank or my complaint above or is this with regard to my missing money. If it's with regards to my missing money does that mean I have to pay the charge that I was requested.
SS
Sinamtha S's update30 Oct 2020, 15:23
Reviewer Update
Good day
Please advise with regards to the investigation that will take place, is this in relation to the reply/advise I got from the bank or my complaint above or is this with regard to my missing money. If it's with regards to my missing money does that mean I have to pay the charge that I was requested.
Please advise with regards to the investigation that will take place, is this in relation to the reply/advise I got from the bank or my complaint above or is this with regard to my missing money. If it's with regards to my missing money does that mean I have to pay the charge that I was requested.