***** at Capitec Bank Nonesi Mall Queenstown

Hi all, I'm writing on behalf of my mother. Her belongings were ****** and she went the Nonesi Mall to close her account and informed the consultant that her cell phone has been ****** too and the consulted confirmed that all accounts have been blocked including the cell phone banking. My mother noticed on Saturday that all her money was transfered to another Capitec Account holder and they bought airtime and electricity and they left nothing on her account. This was reported to Capitec Bank and no feedback has been given and now they are saying they not sure what my mother instructed the consulted to do.

It looks like we are on the blame game as they dont want to take the responsibility and accountability of the error made by the consulted. My mother depends on the pension money that was ****** and no one seems to bother about this mater.

Thanks and regards, Lona