***** at Capitec Bank Birchacres Mall

<p>Good day</p> <p> </p> <p>Please assist me on the below:</p> <p> </p> <p>i have gone to capitec bank at birchacres mall tembisa to deposit my money in total of R4820.</p> <p> </p> <p>what happened is i have counted my money many time and even wrote to a note R1900 and R2920 making a total of R4820, then when i get to the branch. the guy helped me. i first gave him R2920, after a second i gave him R1900. he took my money and never counted it in front of me, he counted the money on the other side where i didnot see anything using the money counting scale.</p> <p>before counting the money he asked me how much is your money, and i said R4820 in total. after a minute he says its R4620. I was shocked and told him how come because it cant be possible as the money i gave him is R1900 and R2920=R4820.</p> <p> </p> <p>He gave my money back and said i should count my money well, and i rep**** and said i have already counted it many times and its R4820. how come it get short on his hands, and he said he dont know and am i accusing him?. i rep**** and said am not accusing anyone i need a clarification on how money can get from 4820 to 4620 on him.</p> <p> </p> <p>I went home and go through my note book and find out the amount was R4820, the guy must have dropped the R200 or something happened to it.</p> <p> </p> <p>i went back to the branch and asked for a branch manager. i explained to her what happened, she asked the guy to come whereby we discussed and explained what happened. i even recored the conversation we had.</p> <p>The guy agree that he didnot count the money in front of me first but he dont know about the missing R200.</p> <p> </p> <p>whereby i asked the manager to look on the footage what really happened to my money, she said they dont have. what she will do she will check after 2 week for the over cashed when they count the money. if they dont get any outstandings, they will investigate more. and they promised to call me after 2 weeks and give the feedback, which did not happened.</p> <p> </p> <p>this incident happened on the 06 of April 2017, and i have spoken with the branch manager on the 07 of April 2017. they promised to call and finalise things after 2 weeks and nothing happened, now its 2nd of May with no communication.</p> <p> </p> <p>i am no happy at all with their service because i was going to save my money, but i lost some of it at the bank. the consultants will keep on taking our money and get away with it because they know nothing will be done as there would be no proof.</p> <p> </p> <p>i really need your help, i have worked hard for my money and this people must be stopped because it can happen to someone else and they get away with it.</p>