CP
Cheryl P
1 reviews | Active since Nov 2021
19 Nov 2021, 13:59
***** at Capitec Bank
********** cleaned out my Capitec Bank accounts and this is the response I got today from Capitec: Good day Cheryl, Forensics has advised that all funds have been utilized and that were are unable to retrieve these funds, the matter needs to be dealt with on a ******** level with SAPS. I have emailed Altcoin trader to have the ********** account blocked. I sincerely apologise for the inconvenience.
That's it - NO refund and NO investigation. I emailed them all the proof. AND the ********** Facebook page is still live.
Looking for another bank and trying to come to terms with the fact that I'll never get my money back from Capitec.
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
19 Nov 2021, 15:59Good day Cheryl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Nov 2021, 15:59
Official
Good day Cheryl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CP
Cheryl P's updateReviewer Update
19 Nov 2021, 16:21I appreciate this thanks.
CP
Cheryl P's update19 Nov 2021, 16:21
Reviewer Update
I appreciate this thanks.
CP
Cheryl P's updateReviewer Update
22 Nov 2021, 13:21Hello again, I have received this message yesterday at 08h50 from Capitec supposedly - but I am too afraid to respond in case it's the ********** again.
From +27 ***. Capitec Bank: Kindly be advised that we attempted to contact you with no success. We are investigating the matter and we will advise as soon as there is feedback. Info ***. Ref ***2.
Is this from you guys?
From +27 ***. Capitec Bank: Kindly be advised that we attempted to contact you with no success. We are investigating the matter and we will advise as soon as there is feedback. Info ***. Ref ***2.
Is this from you guys?
CP
Cheryl P's update22 Nov 2021, 13:21
Reviewer Update
Hello again, I have received this message yesterday at 08h50 from Capitec supposedly - but I am too afraid to respond in case it's the ********** again.
From +27 ***. Capitec Bank: Kindly be advised that we attempted to contact you with no success. We are investigating the matter and we will advise as soon as there is feedback. Info ***. Ref ***2.
Is this from you guys?
From +27 ***. Capitec Bank: Kindly be advised that we attempted to contact you with no success. We are investigating the matter and we will advise as soon as there is feedback. Info ***. Ref ***2.
Is this from you guys?
Capitec Bank's replyOfficial
18 Feb 2022, 16:52Hi Cheryl
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:52
Official
Hi Cheryl
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank