***** at Capitec

My helper was de*****ed on the 29th May 2020 and reported directly to the branch in Key West where she was given a case number and advised to also report the matter to the police while they do their investigations. The consultant confirmed that the money was transferred to another Capitec account.

I took my helper to the police station and a statement was taken. On the 30th May 2020, we went back to the bank to give them the police case number.

Today, on the 3rd June 2020 the bank called my helper and told her the ********** have already used the money and they cannot refund her.

I believe this to be unfair to the client who reported the matter immediately, and the bank saw the money in the *********’s account yet didn’t freeze that account or the amount in question until the matter was resolved.

What process can I take to help my helper get a refund or some portion of her money back?