***** and Theft

Good day

I Lucia T Mngomezulu, which also I am a account holder with your institution for years now, which also I took several credit facilities and still have. I recently went to one of your branches here in Alex mall ON 14/10/2020 to lay a complaint and to report ***** incident as I was ****med by one your account holders using false information like Account name ,etc. Also to ask you froze the account so that this ******* must not continue with his dirty mindset to rob the poor of their hard earned salaries.

The consultant Mokgadi who was assisting me on the day while calling one of your headquarters might be your ***** department actually while on call she told me that this account it’s not first that ***** its reported and still funds are being paid into the account by different individuals , which I asked myself of how safe are we as clients banking with you meanwhile someone de*****s us and still transacts from the account while we are left with trauma and stress, worse in financial l strain too, as my employer gave me leave to calm down and sort this out.

I kept asking myself how safe I am with your bank and my family too, as all of them are banking with your bank. I am so very angry, frustrated, stressed and furious with the manner you conduct the situation when reporting the incident. Worse wondering how it’s your security system monitored , not always being updated too as not so long Capitec was hacked.

A case was opened immediately when I suspected this ****, went to the nearest police station in Alexandra which also is still under investigation, CAS 251/10/2020. Did submit an Affidavit with your Alex Mall branch stating the information too of the account holder. My question right now is whether is this account of the ******* going to freeze and put a hold for all transactions? Whether I will get back my R5000 that I lost n ****med by one of account holders for Capitec? Is the anything that will be done to trace this *****, follow and check paper trails of the movement of funds? Whether is there any visual cameras in your ATM’s where funds are withdrawed meaning Capitec ATM?

Capitec used to be my number one bank and best, always referring induvial to bank with meanwhile I work for another banking institution which is one of the major banks in our country, I am so disappointed of the manner and of which the consultants don’t sympathise with you, offering more information on how to log a complain , report incident online or give your more value in banking , only Sarah from Alex mall did provide with information like a REF number for the incidents logged with your Forensic department and showed sympathy when I returned the following day as I was still not okay, worrying with depression of loosing my money like that. Currently I am looking to close and settle the personal loan I have with you and later the credit card as I asked Sarah to provide with the settlement letter. Honestly I don’t feel safe with you after this incident and manner, worse not even getting a reference number on my mobile after the incident logged, not even giving me the hope that something will done, just disappear in thin air as nothing happened.

I will be closing all my accounts and credit account with Capitec, i am sad with the poor service and your conduct with me as a client, which I do make sure each and every month I pay my loan and credit card on time too. Thank you Sarah for trying to help and giving me the brochure for complaint process.

Lastly can I have feedback as per this below reference of your investigation and progress. *** / ***5

I know to you Capitec R5000 might be a change to you or not matter but to me it’s a lot to me , I am a single parent with 2 children to feed and make sure they go to school and get educated .

Regards,

Miss Lucia Tshepiso Mngomezulu Mobile: ***