1 reviews | Active since Feb 2017

07 Nov 2017, 08:15

***** and promote crime

on 27 October 2017 I transferred money to a wrong number when and I phoned immediately so that they can reverse it same time, they said they cannot assist whereas they can see that the money went to their client instead I was advised to call the client which she didn't return the money ,

I was given two references ********** 8 by Tembi and ********** by Emily thatheng

please assist because they are not willing to assist me and the person who received the money is no longer picking up my calls

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:12
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

***

Capitec Bank
Capitec Bank's reply17 Nov 2017, 15:56
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply20 Nov 2017, 12:45
Official

Good day

We note that the matter has been resolved.

Kind Regards

Complaint Management