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Xolani M

1 reviews | Active since Sept 2020

11 Sept 2020, 04:27

***** AND POOR SERVICE CLAIMING 24 HOURS Service Level Agreement

Good day

***** has been done on my account with a debit that left today at 03:26 am to a liquor shop that mirrors, a previously done debit on Monday 07 September 2020 of the amount of R353.43 Ref: LiquorShop Middlestad (on both transactions). It is impossible that I am buying alcohol in a closed establishment with the COVID Legislation at this hour, so that is not even debatable as a question.

My card is here with me at this very hour and therefore the potential of it being lost is not debatable either.

Kindly investigate this.

The ***** must either have been done within your bank or the shop and needs to be URGENTLY rectified and corrected. Please CREDIT my money back and do not inconvenience me with your failed system safeguards. My Account Number is ************** (will supply it when you contact me).

Thank you. Kind regards Xolani Mnyandu

(I have sent the above letter through your website https://www.capitecbank.co.za/contact-us/thanks/?__FormGuid=e***c-a785-1a12c2b172f1&__FormLanguage=en&__FormSubmissionId=04daa0f9-967d-43d2-a4cc-d60412e39e34)

Your calls are not being answered on ***. I waited more than 05:10 min.

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Sept 2020, 10:21
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
XM
Xolani M's update11 Sept 2020, 19:01
Reviewer Update
While dealing with the first erroneous debiting that CAPITEC explained it as an accident, a deposit from a CAPITEC account of R2000 onto a zero balance gave me R1851.74 meaning that I PAID fees of R148.26. This is ERRONEOUS YET AGAIN. ALL IN THE SAME DAY! This is NOT ACCEPTABLE and there is no NEDBANK INVOLVED ANYWHERE. Mind you, this amount does not appear in your fee schedule, so I need this resolved and quickly.