***** and little assistance

I have initiated a ***** case on 1 June 2022 and a new ***** on my credit card on23/7/2022. I also phoned for advice on investments becoming available at midnight 23/7/2022 which I want to prevent the ********s from *****ing as well. I have had no feedback on the first ***** despite it being escalated and I am told they will call me the following day (now weeks ago) and when I went to the bank this morning two helpful ladies Zamo and Trish were unable to make transfers on my account to another bank or account as they were offline so i asked what to do. I was advised to try and trf the money but without the credit limit it will not be possible and the branch is closed on Sunday so I was referred to go to branch 12 to arrange trf. I phoned ***** division and asked for assistance and was told that they would cancel all internet and cell phone access and my card to prevent ********s from drawing the money before I reach the bank in the morning and they will then activate my card after I pay a fee again and then they can transfer my funds. I am going to give an affidavit to SAPS again that I am not allowed as owner of my credit card to transact online yet the bank can allow ********** to make international purchases on my card and then the bank wants to charge me R80 per dispute. Capitec allowed these international purchases but want me to pay to have it disputed. The branch said once I pay they will just file it away and say that they cannot prove it was not myself or my husband or dogs who used the card. Once again I pay Capitec for something not my fault. I confirmed on two occasions with the bank if my card is ok and on both occasions was told that there is no need for concern. The card was safe. Famous last words. Now I have to pay again for a new card. My faith in Capitec bank is now non-existent and I have to find an alternate bank to invest my money.