***** AND BAD CUSTOMER SERVICE

I have experienced ***** in my account 3 weeks ago and I reported to capitec of 2 transactions of R229 and R105 saying its Uber eats which I don't even have Uber eats and they told me to assist they need R80 per transactions which it will be R160 for both transactions and I had to replace my card which I paid R70 and they didn't help on the bank and on telephonically until I reported here on Hello Peter and my funds were reversed.

However on the 4th November a transactions of R108 was deducted again on my account and mind you now with the new card I did which I paid R70 for and on the 5th they tried to deduct R194 again and it bounced as I removed my money from initial account.

I went to the bank at Woodmead on Monday and met with the banker who did the card for me and he was really shocked how can something like this happen again while using new card and it was being deducted on my new card. He called the ***** Call Centre and they said they will look unto it and if they find I am the one who did transactions they will take from me R80 and I gave them go ahead because I know I didn't do transactions so was expecting my refund.

However today 09/11/22 was called with capitec to say they can't escalate the matter for investigation due to I have to stop the new card and I asked if I stop to do another one so it means I have to pay R70 for another new card and she said yes so she wanted me to find out can they stop my card to investigate further?

I told her No and I am removing getting my salary put in their account to another better bank safer and with great customer care. How can I pay to get my money back which is ****** in my account which they should keep safe.

CAPITEC IS NOT A BANK ONE SHOULD EVER BANK WITH.