SH
Sheerbanu H
1 reviews | Active since Jun 2021
27 Dec 2021, 10:20
***** Alert
2 months ago my card just stopped working i logged a complaint with capitec yet i never had time to go get a new card in november an amount of R130 went off my account from KFC which is impossible as i did not have a working card i went to the bank and i was told they will charge me to reverse it and its not guaranteed i get my money back...How is it that this happens obviously its ***** and the bank should investigate instead they charge us for loopholes in their system....Dealing with capitec is always such a horrible experience!
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Replies (2)
Capitec Bank's replyOfficial
28 Dec 2021, 09:42Good day Sheerbanu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 09:42
Official
Good day Sheerbanu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 12:41Hi Sheerbanu
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 12:41
Official
Hi Sheerbanu
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank