DM
Duduzile M
1 reviews | Active since Nov 2021
01 Dec 2021, 12:37
***** Alert
All my money was ****** on my Capitech account and I didn't receive any sms notifying me about this. On Monday I went to Checkers to buy items which cost almost R23 and to my surprise the card declined saying insufficient funds, wheni tried to use my app to check my balance and the app couldn't work it showed an error message. I rushed to the bank to find out what was going on and when they go through my bank statement it showed that someone by the name of Miss B Ngcobo whom I don't even know made a transfer using my app and took all my money. How is it possible for someone to use my app without my phone, I'm very disappointed because this means we're not safe from **********. My case was handed over to the ********** department and I'm still waiting for outcome.
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Replies (4)
Capitec Bank's replyOfficial
01 Dec 2021, 12:46Good day Duzuzile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Dec 2021, 12:46
Official
Good day Duzuzile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DM
Duduzile M's updateReviewer Update
01 Dec 2021, 13:30Thank you for replying so quickly and hopefully this issue will be resolved soon
DM
Duduzile M's update01 Dec 2021, 13:30
Reviewer Update
Thank you for replying so quickly and hopefully this issue will be resolved soon
DM
Duduzile M's updateReviewer Update
04 Dec 2021, 13:47Disappointing outcome from the bank with regards to my case. The bank phoned me and told me that unfortunately they won't be able to refund me the money that was ****** because the person who did this used my correct credentials. From their findings this person transferred the money to her Capitech account(the bank knows who this person is) and then transferred it to her Standard bank account and bought crypto currency from Luno with this money. Unfortunately the bank is unable to get back the funds because this person had already used all the money. I was advised to open the case with SAPS because it's only SAPS who can access the footage from the bank and the this person's personal information. From this outcome I'm going to close my Capitech account because it clearly shows that I'm not safe and unfortunately "we're sorry about what happened to you" won't bring my money back.
DM
Duduzile M's update04 Dec 2021, 13:47
Reviewer Update
Disappointing outcome from the bank with regards to my case. The bank phoned me and told me that unfortunately they won't be able to refund me the money that was ****** because the person who did this used my correct credentials. From their findings this person transferred the money to her Capitech account(the bank knows who this person is) and then transferred it to her Standard bank account and bought crypto currency from Luno with this money. Unfortunately the bank is unable to get back the funds because this person had already used all the money. I was advised to open the case with SAPS because it's only SAPS who can access the footage from the bank and the this person's personal information. From this outcome I'm going to close my Capitech account because it clearly shows that I'm not safe and unfortunately "we're sorry about what happened to you" won't bring my money back.
Capitec Bank's replyOfficial
18 Feb 2022, 19:34Hi Duzuzile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 19:34
Official
Hi Duzuzile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank