1 reviews | Active since Jan 2017

03 Aug 2020, 14:05

*****

Hi , my partner had money ****** from her account on the 27th . We went straight to the bank as soon as the notiffication came through , when we got there the teller told us the money was transfared to another capitec account and it was still reflecting on the system but she couldn't reverse it and the person withdrew the money while we standing there . Now we had to go to the police station open a casethat's understanble , but now instead of her giving us the list of all the things she needs to help us we had to go back and forth between the bank and the police station because she kept forgetting things . We opened the case she said they will contact her (my partner) in 48 hrs , its been 4 day's now still nothing from capitec and i just saw a post on social media warning people about this app **** from Capitec .

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 Aug 2020, 15:37
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank