LT
Louiza T

1 reviews | Active since Apr 2019

09 Sept 2019, 13:08

*****

I am Nonkululeko Mayisela ID ***...Customer of a capitec bank. i went to Jabulani mall and capitec ATM had long que so i decided to withdraw from a Nedbank ATM, after inserting my card and typing my pin, my card stucked i tried to cancel hoping my card will be out nothing...i then called the bank to stop it, indeed it was stopped..next to me was a capitec branch i went in..imediately when i enter the door my phone reported money out...but how? cause i cancelled this transaction and card stopped ..i went to speak to the consultant but it was just a waste of time as i was just told there is nothing they can do without even looking on their system....is there anyone that understand if you are earning less ...R1000.00 its a money to our families.

PLEASE SOMEONE IN THIS COMPANY HELP TO REVERSE MY MONEY!! i really need it and trusted the bank to protect it against *****

0
Replies (4)
LT
Louiza T's update09 Sept 2019, 14:06
Reviewer Update
I forget to leave my cell: ***
Capitec Bank
Capitec Bank's reply09 Sept 2019, 16:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
LT
Louiza T's update17 Sept 2019, 08:29
Reviewer Update
I have waited for more than 5 working days, NO ONE HAS CONTACTED ME AND I NEED THAT MONEY...i don't know if is this how capitec treated their customers or it is just me...it might seem like R1000 is a small amount of money but for me its a money that i support my whole family with!! Can someone resolve this and refund my money please...
Capitec Bank
Capitec Bank's reply20 Sept 2019, 09:59
Official
Good day

As discussed telephonically, the matter has been resolved.

Kind regards
Complaint Management
Capitec Bank