MM
Mamikie M

1 reviews | Active since Dec 2019

13 Dec 2019, 16:43

*****

Am very disappointed with Capitec Bank, my sister transferred an amount of R40 000 from Capitec towards purchasing a home,and another R240 000 from Absa Bank. She later discovered that this was a **** and that the owner of the house knew nothing about the deed of sale. She then reported the matter to the police and went to Absa and Capitec to also report the ***** and request them to reverse the money of which the transaction happened 30 days ago. Capitec bank just told her that the money has already been utilised and that there's nothing they can do. Absa on he other hand contacted the bank which the money was deposited into and requested for that account to be frozen and start an investigation on who the account belongs to, funds still available in that account, where and when the money was taken out if it was also utilised and also requested pictures of the person who withdrew the money. Why couldn't Capitec Bank do the same and launch an investigation on their side??

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Replies (3)
Capitec Bank
Capitec Bank's reply13 Dec 2019, 16:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regard
Capitec Bank 
MM
Mamikie M's update13 Dec 2019, 17:00
Reviewer Update
Your attention and response in this matter would be appreciated , thanks
Capitec Bank
Capitec Bank's reply17 Dec 2019, 12:42
Official
Hi Mamikie M
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved. 
Should you have any further queries in this regard, you are more than welcome to contact us.
Regards
Capitec Bank