LM
Lezel M
1 reviews | Active since Apr 2018
03 Aug 2020, 08:02
*****
on the 30th july i reported a case of ***** on my account and on the 1st august they called back saying they can not refund me how the hell when we trust the bank with our money capitec is the worst bank to use so i just lost R3000 that was withdrawn from my account this is not fair what capitec is doing to people
Helpful (0)
Replies (3)0
Replies (3)Capitec Bank's replyOfficial
03 Aug 2020, 11:39I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Aug 2020, 11:39
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LM
Lezel M's updateReviewer Update
03 Aug 2020, 15:04Yes thank you i got a call being asked the some questions that i reported to 3 people and still get declined how cant capitec ***** department not see that it is ***** i had to go open a case go on hello peter facebook everywhere i can to get help this shows me that capitec does not look after their clients and their money i went as far as to message gerrie fourie capitec is making it look like i stole my own money keep asking me where is my card its with me thats why i said its ***** and i want answers how my money got taken from the atm i didnt even get a sms if i did not go into my statement i would never of known
LM
Lezel M's update03 Aug 2020, 15:04
Reviewer Update
Yes thank you i got a call being asked the some questions that i reported to 3 people and still get declined how cant capitec ***** department not see that it is ***** i had to go open a case go on hello peter facebook everywhere i can to get help this shows me that capitec does not look after their clients and their money i went as far as to message gerrie fourie capitec is making it look like i stole my own money keep asking me where is my card its with me thats why i said its ***** and i want answers how my money got taken from the atm i didnt even get a sms if i did not go into my statement i would never of known
LM
Lezel M's updateReviewer Update
03 Aug 2020, 15:07capitec told us to open case now they close it on their end hows that for customer service why are you not investigating this case properly to assist SAPS yes im dealing with saps cause they giving better help than capitec
LM
Lezel M's update03 Aug 2020, 15:07
Reviewer Update
capitec told us to open case now they close it on their end hows that for customer service why are you not investigating this case properly to assist SAPS yes im dealing with saps cause they giving better help than capitec
