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I wrote to Capitec Facebook last week Monday with the issue of my insurance that I cannot be able to add someone then they request for my details I gave them via inbox. On the 24 November 2021 I try to log in to my app I couldn't log in then I thought they have a issue then on the 25th I was suppose to receive my money from my work I didn't receive any sms from them I then send another sms via inbox for my statement to check if did I receive my payment or not only they did deposit my money in to my account. I went to Capitec branch in Claremont main road to find out they say Im the one who send the money to someone else I explain that my app was off since yesterday and even today I can't access the app they try to access on their side they also couldn't connect. The person who did this ***** was very very clever he/she change the sms notification from 10000 to upwards so that I won't be able to see anything on my side the only person that I provide my information of my bank that is the one who assist me last week Monday kindly assist. If I don't get any feedback I will send another email to Ombudsman. Thank you