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I would like to complain about the service we have received from Capitec . 1st on the 03.09.2021 I made a payment from the banking app into another bank ... the money did not reach the recipient. I consulted the call centre and I was told stories that a call is logged and I followed up with the calls logs and I was told the 1st consultant log it incorrectly and the 2nd consultant did the same error . I went to the branch and the branch logged a call and told me to wait 7 days my money will be paid back to me, can I tell you today I went back to the branch a month Later 20/10/2021 and my query has still not been resolved my money has still not been paid to me or the recipient. this is bad service CAPITEC STOLD MY MONEY