MT
Mogotladi T
1 reviews | Active since Feb 2022
23 Feb 2022, 20:20
*****
On the 09 July 2020 we were held at gun point by a man who was supposed provide a service for us and made a transfer of R 70 000, to his fnb account. We quickly rushed to the police station and capitec for them to reverse the money and all we got was a ref number and we also went to Fnb who blocked the account of the man but unfortunately he had already made transactions and the was no money. This could have been avoided if our bank acted on the spot fnb said the is nothing they can do for us but to wait for Capitec. Until today we still await response from the capitec bank and we were told wait for 7days of which we did. Until today we haven't received any feedback regarding the matter.
Helpful (0)
Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
24 Feb 2022, 08:24Good day Mogotladi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2022, 08:24
Official
Good day Mogotladi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MT
Mogotladi T's updateReviewer Update
04 Mar 2022, 10:44Good day,
We still await response from your service support as they have said we must give them Atleast 5 working days.
It's over 5days now and we haven't heard anything from you.
We still await response from your service support as they have said we must give them Atleast 5 working days.
It's over 5days now and we haven't heard anything from you.
MT
Mogotladi T's update04 Mar 2022, 10:44
Reviewer Update
Good day,
We still await response from your service support as they have said we must give them Atleast 5 working days.
It's over 5days now and we haven't heard anything from you.
We still await response from your service support as they have said we must give them Atleast 5 working days.
It's over 5days now and we haven't heard anything from you.
MT
Mogotladi T's updateReviewer Update
04 May 2022, 14:06It is now May we are still waiting for a response.
MT
Mogotladi T's update04 May 2022, 14:06
Reviewer Update
It is now May we are still waiting for a response.
MT
Mogotladi T's updateReviewer Update
16 Feb 2023, 17:02Good day,
It is now February 2023 we still await for your response.
Your service is very poor.
It is now February 2023 we still await for your response.
Your service is very poor.
MT
Mogotladi T's update16 Feb 2023, 17:02
Reviewer Update
Good day,
It is now February 2023 we still await for your response.
Your service is very poor.
It is now February 2023 we still await for your response.
Your service is very poor.
MT
Mogotladi T's updateReviewer Update
21 Apr 2023, 15:52Capitec still today am still waitng for your response should i take it up with the ombudsman?
MT
Mogotladi T's update21 Apr 2023, 15:52
Reviewer Update
Capitec still today am still waitng for your response should i take it up with the ombudsman?
MT
Mogotladi T's updateReviewer Update
25 Oct 2023, 08:26Am still waiting for your response, i might aswell take it up with the ombudsman because you've given us the run arounds for such a long time.
MT
Mogotladi T's update25 Oct 2023, 08:26
Reviewer Update
Am still waiting for your response, i might aswell take it up with the ombudsman because you've given us the run arounds for such a long time.