RM
Regjuaan M

1 reviews | Active since Sept 2019

07 Aug 2020, 23:58

*****

I am disappointed towards the way things are being done at capitec, I was refused permission to deposit money at the atms but other people could and would deposit money at the atms. Next thing I get told that it's R32 for every R1000.00 but as far as I know the fees are R6 to R8 per R1000

I was charged R325.00 for the deposit of R10.000 Which is **************** because I am a capitec account holder it really is unprofessional I'd understand if I was using a different bank to deposit my money but I am using the very same capitec which I thought I could trust I am highly disappointed that capitec as a whole would do this because that's basically taking advantage of the situation which is not right it really isn't to be honest now I have to pay more money to cover that R325 which you guys took from me which I don't have. After what happened today I'm really considering changing banks because this is ridiculous. I was not the only one complaining alot of other customer behind me as well were complaining it really is ridiculous. Please get me back to me because really I feel as if I have been ********** I don't even think if I had to deposit using a different bank I highly doubt they would've charged me that amount of money. It really is alot of money to be just taken like that especially in times like this I have been using capitec for years it's the first time I encounter this problem.

If anyone else knows of bank that won't charge so much to deposit my own money into my account using their facilities please let me know because this is nonsense.

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Aug 2020, 09:11
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply14 Aug 2020, 15:55
Official
Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank