*****

Today I got the worst service. I sent money to an incorrect capit number which is *** and I was told that the person that received my R1400 should send it back to me. This is a lot of money and I want it back. When I called that number the lady confirmed that she received it. But she hasn't sent it back. Capitec should be able to assist with this because this lady is one of your clients. I need this problem to be fixed by today, I want my money. Cause when I call your call center they place me on hold for long. If this doesn't get resolved then I'll have to cancel my account with you because as my bank you are failing me. This is not fair. Why can't capitec do a reversal in my time of need?