GN
Gugulethu N
1 reviews | Active since Jun 2014
18 Sept 2019, 10:30
*****
I am still waiting for my money that was de*****ed in my account. I called in 2 weeks ago and a consultant told me my issue was never actioned since the day i logged a complain in July. She said she will email the ***** department to give me a call. Yes finally some tried to call me and sent me a message with a reference number that they been trying to call me with no answer. I called back and the consultant says no notes were written why i should call back. still today no call. I am currently phoneless and i need someone to call me during office hours between 8am-5pm on *** Monday to Friday.
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Replies (2)Capitec Bank's replyOfficial
19 Sept 2019, 09:01I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply19 Sept 2019, 09:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
29 Oct 2019, 10:25Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply29 Oct 2019, 10:25
Official
Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
