GN
Gugulethu N

1 reviews | Active since Jun 2014

18 Sept 2019, 10:30

*****

I am still waiting for my money that was de*****ed in my account. I called in 2 weeks ago and a consultant told me my issue was never actioned since the day i logged a complain in July. She said she will email the ***** department to give me a call. Yes finally some tried to call me and sent me a message with a reference number that they been trying to call me with no answer. I called back and the consultant says no notes were written why i should call back. still today no call. I am currently phoneless and i need someone to call me during office hours between 8am-5pm on *** Monday to Friday.

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Sept 2019, 09:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply29 Oct 2019, 10:25
Official
Good day

As discussed telephonically, the matter has been resolved.

Kind regards
Complaint Management
Capitec Bank