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On 22/11/2021 i have cash sent myself a R850 to withdraw as i did not have my ATM card with me . i cash sent it and went to a capitec atm to withdraw it. I did the withdraw as i usually do. I received a R250 INSTEAD OF R850 from the atm. i then immediately called customer service while at the atm. The Capitec Agent then Stated that it would be resolved within the next hour. I stood at the atm for 2 hours waiting for a response as i was not comfortable with leaving the atm or allowing anyone else to use the ATM. after numerous calls to customer care i was issued with a reference number ***9 and was told it will be resolved within 24 hours. Nothing has been resolved within the time period. Today 23/11/2021 i have contacted customer care again and I was told It has been escalated and It could take 14 working days to be resolved. That is Very bad Customer service. What if this was my last and it was needed.

Very very Unhappy with Capitec *****ING R600 FROM ME