KS
Kelli-Maree Stewart

1 reviews | Active since Nov 2018

05 Feb 2021, 15:33

*****

***** has been committed three times through my banking app. The first two times I was promised it would not happen again as they “changed” all my settings on my app etc. Now a debit order was loaded without my permission using “MTN” as the debit order name. Over R1000 was taken from my bank yet again and have had no feedback from the bank. And now my MTN account has been suspended as that money was meant to be used to pay them. I am utterly disgusted. Never use Capitec it is completely unsafe!

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Feb 2021, 15:48
Official
 Good day Kelli-Maree

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply15 Feb 2021, 09:45
Official
Good day Kelli-Maree

We have been trying to contact you however,  we have been unable to reach you. 

Kind regards
Complaint Management
Capitec Bank