*****

Unfortunately convenience and cheap is not always the right choice, I have had a Capitec bank account for some time now and I transfered money to a capitec client that I always transfer to for like 6 months now but this time things went wrong, The person I transfer to eg MRS NDLOVU did not recieve the funds this time instead the funds went to another MRS NDLOVU but with different initials and from there to another capitec account eg MISS KHATHI so now I have been explaining this to the dumb consultants over 3 days now, firstly an agent by the name of Neo Mmako logged an Incident but dd not give me a reference for and told me he is handing over administration and only to find out today that the administration team rejected it because I was not charge R6 recall fee, the spoken to an agent by Coleen Godfrey who also was refusing to understand that it is not a damn recall its ****** *****, so today ended up speaking to DUDU who failed to refer me to a manager and said he was on another line, mind you I also work in a call center environment and wen an agent says the manager is on another line dats not true they are just refusing to speak to a angry custiomer, just know that you guys are playing with peoples lives and I will not take this lying down until it is resolved to the last day if it means getting lawyers involved and the media then let it be, I need to understand this is a ***** matter that is being done by people inside the bank and especially when their so called systems are offline, I want this matter resolved.