*****

On the 26-02-2015 / 00:00 there was a sim card ***** done on my sim card and my money was taken on my account but i didnt know and i went to capitec around 12:30pm to de register my sim card cos i knew it was linked to my capitec online account.i was assisted by consultant who successfully de registered my number, I then tried to withdraw money outside the bank but didn't find anything in my account! i went back into the branch and was assisted by Samkelo *** INCIDENT-***1 who checked and saw where my money went, and he realized that the person who stole my money transferred it into his account and he also using capitec!! he said they`ll reply after 7 working days.No response!! i called them and asked progress,i lodged a complaint to manager of branch case:102217 for feedback!! an officer called on the 18-03-2015 *** and asked me questions i.e\did u get a call asking your pin?"i rep**** NO to all questins cos i didnt receive calls nor smses"