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Sizipiwe T
1 reviews | Active since Mar 2023
20 Mar 2023, 07:17
*****
I was purchasing a cellphone online and when I realised I was about to get ****med I quickly called Capitec to reverse or freeze the funds, they referred me to police station to get a case number and an affidavit of which I did ,but I haven't recieved my money back till today, and I when I called them ,the ********* hadn't withdrawn the cash already, so why is this process taking so long Where's its my money.
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Replies (3)
Capitec Bank's replyOfficial
20 Mar 2023, 07:35Good day Sizipiwe Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply20 Mar 2023, 07:35
Official
Good day Sizipiwe Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Sizipiwe T's updateReviewer Update
22 Mar 2023, 07:01So no one bothered to call me as promised? So unprofessional
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Sizipiwe T's update22 Mar 2023, 07:01
Reviewer Update
So no one bothered to call me as promised? So unprofessional
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Sizipiwe T's updateReviewer Update
31 Mar 2023, 11:30I have just received a communication from capitec that my case has been closed because they couldn't reach me, whereas I communicated numerous times via email and calls ,when I called the lady who was assigned to my case ,I always find her busy until I run out of airtime. I have been trying to call for so many times I'm sure they already know about me at the call center ,this is so heartbreaking
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Sizipiwe T's update31 Mar 2023, 11:30
Reviewer Update
I have just received a communication from capitec that my case has been closed because they couldn't reach me, whereas I communicated numerous times via email and calls ,when I called the lady who was assigned to my case ,I always find her busy until I run out of airtime. I have been trying to call for so many times I'm sure they already know about me at the call center ,this is so heartbreaking