SP
Susan P

1 reviews | Active since Jul 2016

17 Oct 2020, 09:47

*****

I was a victim of *****. This bank is more interested in taking bank fees than helping. I have been trying since the 5 October to be helped. Went to police station, no case number, bank won't help me without case number. I have my statement, but that is not enough. So they ***** my money from my account in the bank, but I must supply a case number so they can investigate. Please explain why am I paying bank fees? First person who helped me, explained nothing... They closed the case. I re opened it, and am still running after them to help me. Pathetic service and bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Oct 2020, 09:39
Official
Hi Susan

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank