*****

I would like to lay a complaint with Capitec and Clientelle as i cannot understand how a debicheck went off on my account without my consent, and when i called capitec to dispute the debicheck they advised that i need to go into the branch to dispute the debicheck as they cannot do it over the phone. I have explained that i do not have any policies with Clientele and how was the debicheck approved if i never received an sms to authenticate the sms. When i advised that this is ***** capitec advised i needed to contact clientele regarding the debicheck on my account when going on the app i noticed that the debicheck is for the 23rd of each month firstly that is not my salary date and i am still trying to understand how it was approved if my cell number is linked to my bank account and secondly i did not receive any sms and now im struggling to get my money back into my account. i don't think this is right as i don't feel safe transferring money into my account. all i want is my money back in my account