PT
Phumzile T

1 reviews | Active since Sept 2021

13 Sept 2021, 23:32

*****

i have been ****med an amount of 6700 the ******* uses capitec bank but however the money i transferred to the capitec account was transferred to FNB account luckily i phoned before the ******* withdraws the money from the FNB account which the money was transferred to , so capitec got hold of FNB to freeze the account and FNB has to start with the ***** investigation process this happend 4 weeks back and i keep on contacting capitec forensics department and the answer i get is that FNB has not yet responded .. I would really appreciate communication from capitec and FNB as i do not understand what steps are taken since the is nothing much communicated i understand that investigations take time but i am not happy with the communication so far .

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Sept 2021, 06:00
Official
Good day Phumzile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank