*****

I have been on hold for Capitec Forensic department for more than an hour without any help. I made two payments of R320 on 31/08/2022 and R5000 on 06/09/2022. This was Capitec to Capitec transfer done via the Banking app. The person I was transferring to never rendered the services promised. My colleagues also informed me they experienced the same treatment from the same person and never kept to his promise. Due to this , I suspect that I was de*****ed. I contacted your call center and spoke to the lady who managed to place hold on the recipient account and transferred me to forensics for further investigations. I have been on hold for more than an hour. Can someone please contact me or investigate the matter on my behalf ? Call reference is ***1