*****

Yesterday i went to Capitec bank in Sandton City mall, a male consultant assisted me. i wanted to get a card replacement. when i got there he informed me i need to pay R70 cash, i ask if it cannot be taken from my account he said no and then i asked him to activate my internet banking so that i can transfer money to my phone. He took my phone , uploaded the internet banking app and then he tells me the system is offline and he cannot help me. he then activates my device for cellphone banking . I have never ever in my life came across such whereby i have to pay cash for a card replacement.