CW
Charlotte W

1 reviews | Active since Dec 2011

30 Nov 2018, 15:15

*****

I just discovered that someone is in a shopping spree in Brazil with my card. There were purchases made from itunes from Sao paolo and a purchase made of R700 and something. I went to the bank and this lady says its impossible that someone can buy from my account. It is me, how the hell, when i am standing in SA in one of your branches. answer me this; How can I purchase in Brazil when I went to my local branch? How did the person buy without an OTP? If it was sent, to which number, show me? how was the transaction approved? for her to say that I should know, makes me mad. Just admit that your cards is not secure, anyone can buy from your account and the bank washes their hands and tell you, you should know. ***!!!!!CAPITEC. I FEEL SO INSULTED. I WANT MY MONEY

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Nov 2018, 16:15
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply04 Dec 2018, 07:26
Official
Good day

We note that our Card disputes has been in contact with you regarding the chargeback.

The matter will then be closed on our side.

Complaint Management
Capitec Bank

Best regards,