*****

It is with utmost regret that l Thembelihle, as a client of this reputable company l find myself in a position of posting this onto your Facebook as a way of expressing how unhappy l am due to the disgusting service l received from you.

On the 26th of May 2018 at around about 17:12 l received an sms that R4590 has been deducted from my account as a PURCHASE with reference BUSBY HEAD OFFICE GERM GERMISTON yet l had my card with me.

At 17:13 l called you guys informing you of such event, the agent immediately stopped my card and advised me to visit the nearest bank on Monday to receive feedback regarding my account.

On Monday the 28th of May l went to Eastgate branch to get assistance, Thelma the branch consultant contacted the forensic team at the head office to get the feedback, she spoke to a lady that advised her that l will not be able to get my money back because this was a purchase I INSERTED MY CARD AND ENTERED MY CARD YET I DID NOT.

I advised them that l do not know what had happened because when that happened l checked my card it was on my wallet, l requested that the matter be escalated.

On the same day at around 3 l received a call from KIRSTEN calling from Capitec to give me feedback, he said to he is not in a position of refunding me my money because I SWIPED MY CARD AND INSERTED MY PIN, I HAVE TO CALL THIS COMPANY WHO TOOK THE MONEY FROM MY ACCOUNT AND ASK THEM TO BRING IT BACK.

My concerns as a client are as below:

1. These people are committing ***** and Capitec requests me to contact them to bring back my money, will you ever call a ***** and say bring back what you have ****** and expect to get it back

2. Can l trust Capitec as my bank???? This is where my salary goes and such huge amounts comes out from my account and they do nothing about it.

3. I alert Capitec of such a ********** incident and they do nothing about, instead of investigating to determine what might have happened because we live in a world where technology improves every day and the ********** are always up to date with that, hence these techniques are used to commit *****.

4. CAPITEC WHAT ARE YOU DOING TO RETAIN YOUR CUSTOMERS???? This is how you lose business.

5. Does your EXCO members know that this is the kind of service rendered to their clients???

I am going to inform all my colleagues, friends, family members etc of this incident because it is not safe banking with you guys, you do nothing to protect the client. I am so disappointed.....Do you understand that l have debit orders and other commitments where l am supposed to spend the money on, now this is going to affect my credit score because some companies won’t get their money because of your recklessness, if you continue like this sooner this company will be shutting down completely....