MM
Mantombi M

1 reviews | Active since Jan 2018

31 Jan 2018, 16:35

*****

I am totally disgusted at Capitec Northgate, My husband went to deposit R3000 into my account the teller that helped him Anna Tyobeka punched in R300 instead of R3000. My husband signed the deposit slip without double checking the amount. To my surprise I go to withdraw my balance says R275 , available balance R0, I call the call centre as usual they will make you hold for an hour , I contact my husband to double check the deposit slip to his surprise the amount on the slip is R300 he goes back to the branch in Northgate and they tell him they cant do anything about it now G4s needs to open the safe and that's gonna take 10days. I than speak to the manager Camira Moodley who also tells me that the process takes a month, the best she can do for me is help me in 10 days. Capitec please answer me, that money is my rent and grocery money, what am I supposed to do while I wait for you to take your time to sort out the matter? why don't you guys have cameras in your teller section ? Or is your stuff used to robbing people? Capitec Northgate I need this matter sorted out. Telling me a disciplinary hearing will be taken against your employee is not helping me in any way, its not can pay my rent and buy my kids food. Please sort out this matter as in now

0
Replies (3)
Capitec Bank
Capitec Bank's reply01 Feb 2018, 09:14
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

MM
Mantombi M's update01 Feb 2018, 10:07
Reviewer Update
Within 5 WORKING DAYS? Within that time what must happen? Who is going to pay the penalty fee for my late rent? The inconvenience of having my lights off and water cut. All because of your staffs negligence? I am sorry I cannot wait for 5 Working days , I need this issue sorted out immediately cause you guys are sitting with my money now
Capitec Bank
Capitec Bank's reply05 Feb 2018, 17:23
Official

Good day Ms Makuru

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

Best regards,