*****

I've been contacting Capitec several times, basically i took a loan and non of the departments I've spoken to can explain why my loan amount is increasing instead of decreasing (Credits, Collections, Client care), with the understanding of the interest and service fees added still after 3 months min check (since i cannot request a statement over 90 days), R200 is the difference when my instalment is R856.25 per month, interest barely even R500, how is this possible that I'm paying around R60 per month towards my loan?

i spoke to 3 departments and 2 departments cannot explain this but can see the problem blaming it on the Client care team, this team cannot explain spoke to 3 agents including Thepiso who placed me on mute after mute than disconnected my call, i knew she could hear me I've dealt with call centres quality monitoring for quite some time.

I've been happy with you guys for quite sometime and this is disgusting.