VZ
Vincent Z
1 reviews | Active since Nov 2017
07 Nov 2017, 09:01
*****
Good Day,
I deposited R10 000 and then later deposited R8800 into my Capitec account, and then after few days I got sms notifications stating that money is being withdraw from my account, I contacted the bank and they said they are unable to help me and are not even going to reverse this money. So my money gets ****** and these people cannot even do anything to assist me and just like that I hve to give up.
What is the using of banking with them if my money is not safe?
I want my money back and I am switching banks.
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Replies (3)
Capitec Bank's replyOfficial
14 Nov 2017, 08:20Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Capitec Bank's reply14 Nov 2017, 08:20
Official
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
VZ
Vincent Z's updateReviewer Update
14 Nov 2017, 11:16SO ARE YOU SAYING THERE IS NOTHING YOU CAN DO TO ASSIST ME?
VZ
Vincent Z's update14 Nov 2017, 11:16
Reviewer Update
SO ARE YOU SAYING THERE IS NOTHING YOU CAN DO TO ASSIST ME?
Capitec Bank's replyOfficial
20 Nov 2017, 08:25I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply20 Nov 2017, 08:25
Official
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,