1 reviews | Active since Jul 2017

31 Jul 2017, 11:19

*****

<p>I recieved my salary last week Monday and because i have issues with my phone not receiving sms's i went online to check if my salary was in. I withdrew cash at 3 different atm's cause the Capitec atm is not working for more than 3 weeks now. So on Tuesday 25 Jul i went again to with draw money and i was told insuffient funds, drew a small statement say i have R67, from the R6179 that was left. i log a complain and i got the refence number next thing i called again on Friday 28jul and was told that the previous request was closed, reason was i called and said my mother withdrew from my account and the lady asked me did i know that R6000 was deposit into my account even that money is gone. Now the bank is telling my they have to investigate first and i will have an answer after 11 working days. i have a child that must go to school, eat, creditors are on my neck for payments. i want all my money back today or i'm going to the press with this. is your pin not suppose to be a secret in the first place. i'm very angry and furious right now, i'm capable of doing a lot of damage to Capitec. i want my money so that i change from banks by tomorrow</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jul 2017, 14:03
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank