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<p>I have ***** case opned on the 18th June ********** 6/ ********** 6, I tried to withdraw cash and my card was swallowed by the ATM.</p> <p>Immediately standing in front of the ATM I phoned the bank , I was holding for a while before Thato the Consultant can answer the phone,</p> <p>When he answered the phone I was panicking already and all I was saying to him was block my card and he kept on asking me security reasons.</p> <p>After that he told me that card is blocked, I then asked him how much is the balance he went again asking me security questions, after that he told me that I have zero</p> <p>Balance. After we concluded the call I got notitifcation to say the money was withdrawn from Fox Street. On the 21st June Zikhona phoned me saying she is handling my case I must go</p> <p>My nearest branch to do phone screen and final decision will be taken ,I went to the branch and after that consultant did the screening she phoned Zikhona who told me that ther is nothing they can do the money</p> <p>Was withdrawn before I phoned there was delay with SMS they cant give me my money back. This means the decision was taken already it was waste of time going to the branch. What about the time I waited for the consutlant to answer the phone? The securiy questions I had to go through before he can block my card. What could I have done to prevent the situation? I will understand if I waited for an hour or later I can understand. I didn’t plan to be ****med, the trauma i had to go through and you my bank are not making the situation better. This is so ********* to treat your client, Even when I told Zikhon that I will go to banking ombudsman she told me that I can do that she will even povide me with contact number.Stop this nonsense and reverse my money. An injury to one is an injury to all. I will spread a word how pathetic your service is.</p>