1 reviews | Active since Jun 2017

12 Jun 2017, 19:11

*****

<p>i lost R2600 from capitec bank hence this amount was transferred in this account ********** 187 and the same person withdraw R3000 from burgesfort mall atm. all this transaction done on 26 -27 may 2017. what i did personally i went to the bank after realises i don't have the card also with callphone to stop the card also change the pin, still transaction proceed. finally feedback from the capitec was saying we cannot refund you back your money. can u please help me out??</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Jun 2017, 09:45
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply19 Jun 2017, 16:24
Official

Good day Mr Mamathuntsha


As discussed telephonically, your complaint has now been resolved.

Nondi Tsholoba
Complaint Management
Capitec Bank

Best regards,