*****
<p>I am so discussed with the service I am receiving from Capitec. Went into the bank to pay cash in to my account on 8th June 16, was asked to do transaction outside by ATM. Proceeded to ATM, was busy with transaction, when ATM lost power. Called a consultant, told the story they logged a investigation gave me reference number. I phoned client services on the 9th, they told me to wait 7 days!!! I have been waiting 8 days now, phoned again & still nothing !!! Reference ********** 85. Any assistance will be appreciated, I am talking about R1800.00 !!! This to me is *****. Posted to facebook. Response-please wait for feedback. I am going to open a investgation myself at the police office. </p>
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Kuhn
With reference to our telephone conversation held today. Once again my sincere apology for any inconvenience and frustration the matter may have caused you. Please be assured that we strive to render excellent service to all our clients. In order to so we need to identify the problem areas. The complaints that we receive enable us to do so. I therefore thank you for bringing the matter to our attention. I will bring your particular experience to the attention of relevant managers of the Kimberley New Park Centre (Capitec Branch) who will ensure that the necessary remedial actions are taken to address the service that was rendered to you. I have also referred the matter to relevant managers of our ATM monitoring department to identify issues and working towards finding a more efficient process in dealing with matters such as yours. This one is another motivation for us to move faster towards a more sustainable and quicker solution for the benefit of the client.
I trust that you are satisfied with the handling of the matter, should you experience any further difficulty, please feel free to contact us.
Kind regards
Candice Dawson
Complaint Management
Good day Miss Kuhn
With reference to our telephone conversation held today. Once again my sincere apology for any inconvenience and frustration the matter may have caused you. Please be assured that we strive to render excellent service to all our clients. In order to so we need to identify the problem areas. The complaints that we receive enable us to do so. I therefore thank you for bringing the matter to our attention. I will bring your particular experience to the attention of relevant managers of the Kimberley New Park Centre (Capitec Branch) who will ensure that the necessary remedial actions are taken to address the service that was rendered to you. I have also referred the matter to relevant managers of our ATM monitoring department to identify issues and working towards finding a more efficient process in dealing with matters such as yours. This one is another motivation for us to move faster towards a more sustainable and quicker solution for the benefit of the client.
I trust that you are satisfied with the handling of the matter, should you experience any further difficulty, please feel free to contact us.
Kind regards
Candice Dawson
Complaint Management