bZ
boipelo Z
1 reviews | Active since Jan 2016
29 Jan 2016, 17:24
*****
I got three text my limits were increased to R2000 then the next thing R2000 was withdrawn from my account.<br> I blocked my card then went to my nearest branch which was the Wits matrix branch i was told the bank could do nothing about it. The consultant said this with a bad attitude and nonchalant tone.<br> I bank with a bank that does not protect its clients. I will not be refunded and nor will i know how my money was withdrawn.<br> My money is gone my bank can do nothing about it. Even if the money does not come back but at least tell me what is going on show some sympathy and reassure me. I have lost all confidence in my bank i will be moving to another bank as soon as possible.
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Replies (1)Capitec Bank's replyOfficial
01 Feb 2016, 09:14Hello bluediva,
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply01 Feb 2016, 09:14
Official
Hello bluediva,
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
