*****

on the 31 October someone did a sim swop with my number and he managed to access my bank account and he transferred money from my account to his account , I then informed the bank and I was advised to open a case of which I did and I was informed that capitec will get back to me in 11 working days I waited 11 days went buy I decided to call them to my surprise I was told I will not get a refund as I am the one who provided the *****er with my pin number an that I did not act in time I find it unafair because I called the bank when I realised that my number is no longer on service and how can I give a stranger my pin number knowing their ******** out there , I then launched a complain as I feel this matter was not handled well and I want a refund because my money was taken from their possession , and till now I am still waiting for feed back from them and I know they will not call me I have to call them again for feed back. Capitec is failing their clients they open accounts for *****ers to farud us and protect them .